Refund and Cancellation Policy

1. Nature of Digital Products

• All courses offered by Omnivance Learning are digital learning products delivered online.
• Due to the immediate access provided after purchase, all sales are considered final, except where explicitly stated otherwise or required by applicable law.

2. Refund Eligibility

Unless explicitly mentioned on a specific course page or promotional offer:

• Course purchases are non-refundable

Refunds are not provided for:

• Change of mind
• Inability to complete the course
• Lack of time or interest
• Misunderstanding of course scope or content

Learners are encouraged to review course descriptions carefully before enrolling.

3. Exceptional Circumstances

Refund requests may be reviewed on a case-by-case basis under exceptional circumstances, such as:

• Duplicate payment for the same course
• Technical issues preventing access that cannot be resolved
• Incorrect course purchase due to platform error

Approval of refunds under exceptional circumstances is at the sole discretion of Omnivance Learning.

4. How to Request a Refund

To request a refund under exceptional circumstances:

• Contact us at support@omnivance.ai

Include your:

• Registered email address
• Course name
• Payment confirmation details
• Reason for the request

Refund requests must be submitted within 7 days of purchase unless otherwise specified.

5. Refund Processing

If a refund is approved:

• Refunds will be processed through the original payment method
• Processing timelines depend on the payment provider
• Any transaction or processing fees charged by payment providers may be deducted where applicable

6. Cancellations

• Learners may cancel their enrollment at any time
• Cancellation does not entitle the learner to a refund unless approved under exceptional circumstances
• Access to the course may remain available unless explicitly revoked

7. Course Modifications or Discontinuation

Omnivance Learning reserves the right to:

• Modify course content
• Update learning materials
• Discontinue courses

Such changes do not automatically qualify for refunds unless required by law.

8. Promotional Offers and Bundles

• Discounted or promotional purchases may be subject to additional terms
• Bundled courses may not be eligible for partial refunds
• Promotional terms, if any, will be clearly stated at the time of purchase

9. Chargebacks and Payment Disputes

Learners are encouraged to contact Omnivance Learning before initiating a chargeback or payment dispute.

Unresolved chargebacks may result in:

• Suspension of course access
• Restriction from future purchases

10. Policy Updates

Omnivance Learning may update this Refund and Cancellation Policy from time to time. Updates will be posted on this page with a revised effective date.